Privacy Policies

شركة ردود للخدمات اللوجستية

Rodud Logistics Services Company (“Rodud Company”) prioritizes the privacy and confidentiality of personalinformation and data of users of its website (“the site”), digital platforms, and mobile applications (“theapplication”). This Privacy Notice aims to help you understand the type of information we collect, the reasonsfor collecting it, and how we process and handle this information.By using the website, digital platforms, and mobile applications of Rodud Logistics Services Company or bybenefiting from its services, you acknowledge and agree to the Privacy Policy of Rodood Logistics ServicesCompany.

Information Collected by Rodud Company:

Rodud collects various types of personal information and data from visitors and users of its website,platforms, and applications. These primarily include:

  1. Information you provide to Rodud when registering on the website, platforms, and applications, or when creating your user profile, including personal data about you or a family member – such as, but not limited to, name, ID number, address, contact numbers, email, licenses, records, personal properties, bank account numbers, credit card numbers, fixed or moving images, and other personal data.
  2. Information exchanged through Rodud’s communication with application and site users, such as customer support requests, inquiries, feedback, and complaints received from you.
  3. Cookie data, such as information collected through web logs, cookies, or similar technologies.
  4. Your Internet Protocol (IP) address and details of the web browser version used.
  5. Information received from other sources. We may share necessary data with other departments or entities to serve you more effectively, but we will only share your personal data with authorized entities. By providing your personal data to Rodud, you fully agree to the storage, processing, and use of that data by Saudi authorities. We reserve the right to disclose any information to the competent authorities when necessary to comply with any law, regulation, or governmental request.

Methods of Collecting Information:

Rodud collects information from users of its website or application through various methods. When you visit Rodud website or application, Rodood’s server logs your IP address, the date and time of your visit, and the URL of any referring site. Information and personal data are also collected directly from the information and data provided by the site or application user to Rodud.

Cookies:

Rodud website and its platforms may use cookies to distinguish you from other users, which helps us provide you with a better experience when you visit our site and improve it. By continuing to browse the site, you agree to our use of cookies. You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. If you block all cookies (including essential ones), you may not be able to access all or parts of our site.

Purpose of Collecting and Using Information:

Rodud collects and uses information from users of its application and website for several purposes in accordance with relevant laws and regulations, including but not limited to:

  1. Using the personal information you provide to deliver, improve, and customize our services to meet your needs. We also use this information to communicate with you and provide information about our services, new offers, updates, and notifications related to your account for marketing purposes.
  2. Achieving the primary purpose for which the user provided the information, such as obtaining a specific service, responding to requests, inquiries, or complaints.
  3. Monitoring and detecting violations of the terms of use and other potential abuses when using the application or site.
  4. Continuously improving the performance of the application and site, and ensuring the security of its software, systems, and network.
  5. Developing the application and site, ensuring content is displayed with high quality and efficiency, and is tailored to you and your computer. 
  6. If you wish not to receive the messages mentioned in point (1), you can unsubscribe at any time by following the instructions in our emails.

Sharing and Disclosing Information:

Rodud may share the personal information you provide or that is collected about you if Rodood is required to disclose your information to comply with any legal obligation or to enforce the terms of use of Rodud, or to protect the rights, property, or safety of Rodood, its employees, or others. We do not sell or share your personal information with any other company for marketing purposes. However, we may share some information with service partners who help us provide our services and meet your needs. We ensure that our partners respect the privacy of your personal information and handle it securely in accordance with applicable laws and regulations.

Related Regulations and Policies:

This policy is subject to the regulations, laws, and policies in force in the Kingdom.

User Rights:

Users of Rodood’s website, platforms, and applications have several rights regarding the collection and processing of their data in accordance with relevant regulations, laws, and policies, including:

  • -The right to know the legal basis or actual need for collecting your personal data, its purpose, and ensuring it is not processed in a way that contradicts the purpose of its collection or outside the cases stipulated by applicable regulations, laws, and decisions.
  • -The right to access, amend, delete, or request the transfer of the personal information we hold about you. You also have the right to object to the processing of your personal information under applicable laws and regulations. If you wish to exercise any of these rights, please contact us via the email or mobile number mentioned in the contact section.

Changes to the Privacy Notice:

We reserve the right to update or change this Privacy Policy at any time without prior notice. Please check this page periodically for any changes.

Links to Other Websites:

Rodud website, platforms, and applications may contain links to and from other websites that may not be affiliated with Rodood. If you follow any of these links, you should review the privacy notices of those sites accessed through any link on Rodood’s website. Rodood is not responsible for the data collection and protection practices of those sites.

Disclaimer

  1. - The information included on the website or application is for general information purposes only and has been provided by Rodood Logistics Services Company. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website or application for any purpose. Therefore, any reliance you place on such information is strictly at your own risk.
  2. - In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website or application. Through this website or application, you may be able to link to other websites which are not under the control of Rodood. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  3. - We have made every effort to keep the website and mobile application running smoothly. However, Rodood takes no responsibility for, and will not be liable for, the website or application being temporarily unavailable due to technical issues beyond our control.

Contact Us

If you have any questions, concerns, or complaints regarding this policy or the data we hold about you, or if you wish to exercise your rights, please contact us via email at: Info@rodud.com

Kingdom of Saudi Arabia, Medina - Jeddah